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No one is closer to your customers
than your customer service team. They are the frontline
of support and when they can do their job well, they can
foster relationships that help your business thrive.
With Microsoft Dynamics™ CRM you’ll
not only build stronger relationships with your
customers—you’ll actually reduce costs inherent in
providing excellent customer support. And the familiar,
intuitive interface and advanced productivity features
of Microsoft Dynamics CRM, helps customer service
representatives rapidly find customer service solutions.
Benefit from Your Customer Relationships
Be more responsive to each customer, with access to
up-to-date information within an environment you already
know and use—Microsoft Outlook.
Microsoft Dynamics CRM integrated
features
give you streamlined customer service automation
processes so your company can more accurately identify,
learn about and serve each customer more quickly and
profitably.
MANAGE WORK MORE EFFICIENTLY
Microsoft Dynamics CRM delivers customer service
functionality either as a natural extension of Microsoft
Outlook or in a customized user interface. Manage the
CRM for total customer service experience solutions all
from a single business application.
DELIVER SUPERIOR CUSTOMER SERVICE WITH CRM
Use advanced organizational case management to quickly
create, manage, and resolve service issues with
streamlined access to Service Level Agreements (SLA),
case history as well as problem diagnosis and resolution
information.
CUSTOMER SERVICE AUTOMATION
Assign, manage, and resolve support incidents with
automated routing, queuing, and escalation of service
requests, along with case management, communications
tracking, and auto-response e-mail.
RESOLVE ISSUES QUICKLY AND ACCURATELY
Improve your first-call resolution rates using a
searchable, shared knowledge base of information
organized by product and service category.
FIND AND SCHEDULE QUALIFIED SERVICE PROFESSIONALS
Quickly search and dispatch skilled service
professionals, tools, and resources across service
locations to deliver value-added services for your
customers.
CONTINUOUSLY IMPROVE CUSTOMER SATISFACTION
Proactively measure customer satisfaction during each
service interaction to help ensure long-term customer
loyalty.
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